“Thank you so much! ” – This is the praise from an overseas customer of HICOCA

We just received a thank-you email from Peter, a client at a food processing factory in Vietnam, and it instantly reminded the HICOCA team of a tense international call three months ago.
Peter had received a large order for dry long rice noodles, but during production, he ran into a major problem: the noodles were longer and more brittle than usual, causing his existing packaging line to break the noodles easily — with a damage rate as high as 15%!
This not only caused huge waste but also severely affected the yield. Peter’s client repeatedly failed quality inspections, risking late deliveries and heavy penalties.
Frustrated, Peter had tried solutions from other equipment suppliers. But they either required a complete production line overhaul, taking months , or quoted custom solutions at an exorbitant cost . Time was running out, and Peter almost gave up.
During an industry networking event, a friend strongly recommended HICOCA. After reaching out, we quickly identified the core issue: the “grip and drop” moment during packaging.
Our experienced engineering team, with over 20–30 years in noodle packaging, proposed a “flexible adaptive gripping” solution. The key is our patented biomimetic gripper, which handles the noodles as gently as a human hand . It can sense and adapt to noodles of different lengths and thicknesses, allowing “gentle” handling without damage.
Peter didn’t need to modify his existing production line — we provided a plug-and-play modular system. From consultation to delivery, installation, and commissioning, the whole process took less than 45 days , far exceeding expectations.
Once the system went live, the results were immediate! The damage rate for dry long noodles dropped from 15% to less than 3%!
Peter said, “HICOCA not only solved our major problem but also protected our brand reputation!”
What impressed him even more was our after-sales service. We provided 72-hour on-site commissioning and training , and continued to follow up with prompt support whenever needed.
Today, Peter has become one of our loyal partners and has even introduced new clients to HICOCA — a true win-win partnership!
If you’re struggling with packaging challenges, contact HICOCA — we combine experience and technology to deliver tailor-made solutions for your business!